Frequently Asked Questions

Why do I need a Norton Account?

Your Norton Account is the best way to keep all of your Norton product information in one place including your Product Keys. This makes it easy for you to reinstall your products and download latest versions.

How do I change my Norton Account password?

To change your Norton Account password, go to www.myNortonAccount.com. Click Profile and then click Change Password tab. Follow the on-screen instructions.

How do I access my Product Key?

To access your Product Key, go to www.myNortonAccount.com. Click Products and then click the name of the product or service you want to access. Your Product Key will be displayed.

How can I view my Norton Account information?

To view your Norton Account information, go to www.myNortonAccount.com.

Can I install this product on another computer?

Your license agreement for your Norton product permits you to have one installation of the product for each license that you own.

My Product Key is registered to another user or account. What does this mean?

If you see an error message that your Product Key is registered to another user or account, someone had previously installed this product on your computer or another computer.

How do I renew my subscription?

Typically, when your product is close to the expiration date, you will see pop-up reminders letting you know it's time to renew. Click on any renewal reminder and follow the instructions.

Where can I get more information about subscriptions, updates, and alerts?

Please visit our web site at www.symantec.com/techsupp.